How to Get Hired as Help Desk Support

support desk software

By how100

Help Desk Support positions can offer a very good starting salary and be a stepping stone to great opportunities within companies. The salary range for a Help Desk Support position starts at $35,000 and goes to $60,000, or higher. In addition, most companies offer an annual bonus of $1,000 for this position. Both the salary and bonus are impacted by many factors including location of the office, your qualifications and your experience. This article lays out the key steps you need to take in order to land an Help Desk Support position with a great company at a great salary.

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Instructions

1. Your resume will need to show that you have the following experience...
- 0-2 years of experience in the field or in a related area
- Experience work with computers and networks
- Experience working with software and operating systems (e.g. Windows, Unix, Microsoft Office)

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2. Your resume will need to show that you have the following skills...
- Problem Solving Skills
- Communication and Interpersonal Skills
- Customer Service Skills

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3. You will need to show that you also have the following education...
- An associate's degree with a technical focus
- Higher paying positions will require a Bachelor's degree in computer science

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4. Join the 2 largest professional organizations in the industry you are interested working in. Go to the meeting held by these organizations, it will be a great networking opportunity. In addition, many organizations have private job posting boards with opportunities from the top companies in the industry.

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5. When you respond to a job posting, always include a cover letter. Most people do not include them anymore, so this will help you stand out. (Hint: send your resume to the companies that belong to the professional organizations you joined in step 4)

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6. Leverage any contacts you have at company. You'll stand a much better chance of getting an interview if you are referred by an existing employee.

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7. If you are interested in getting a Help Desk Support position at a company that does not have any opening, you should consider offering your services for free. In a free internship you'll get the great opportunity to demonstrate the value you can provide and to build personal relationships with people in the company. Contact the company's HR department to see if they are open to this type of arrangement.

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Online Help Desk Software - 8 Features You Should Care About - Support Desk Software

support desk software

By Joe Boye

If you intend to research the market for a good Online Help Desk Software (Support Desk Software) to streamline your support to customers and employees with their IT related issues, you will surely find yourself soon studying a large number of alternative solutions and maybe a little confused about the different features the vendors are highlighting in their offers.

To help you with your analysis, here is a list of the 8 main features you should care about when making a purchase decision, with a brief explanation of their main purpose:

1. Help desk tracking software (also known as issue tracking software or trouble ticket software): this feature provides the users with a platform to submit, manage, share and supervise problem reports. Some solutions will also include a dashboard to give supervisors a complete view of the current status the problem reports of interest.

2. Self-Service portal: together with the previous one, this feature will provide your customers and employees with a user-friendly interface, usually web-based, to report by themselves any issue they have with their computers or any other part of the IT infrastructure and track the status of their problem reports. It will also offer access to the knowledge base, automatic knowledge base suggestions and troubleshooters. This basic self-service functions accessible to users will greatly reduce the work-load of the help desk staff.

3. Knowledge Base: This Online Help Desk Software (Support Desk Software) feature provides a repository of lessons learnt from previous problem reports or tips from experts, keeping help desk staff from analyzing and solving recurring problems more than once. As mentioned above, access to the Knowledge Base can also be given to customers or employees, to give them the possibility of solving some of the most common and easiest problems they may be experiencing.

4. Remote desktop applications: this feature allows the help desk staff to access remotely the computers of anyone reporting an issue, to analyze and solve the problem directly.

5. Calendar: Online Help Desk Software (Support Desk Software) provide calendars to facilitate the planning of activities other than immediate response to issues. These activities may include installation of new applications, upgrades and security patches. The calendar will facilitate the identification and communication of available resources and best times of intervention.

6. Teamworking: this facility, usually offered in the form of a set of features, allow for the planning, management and tracking of public and private tasks, appointments and contact management, available to all the help desk staff.

7. Help Desk Support Reports: this Online Help Desk Software (Support Desk Software) provides reports with customizable relevant information in the form of status summaries and metrics like ticket submission rates, help desk response times, cost of resolution, ticket history and post frequency, customer feedback and customer staff ratings. It is critical if you want to have timely, comprehensive and efficient supervision of your infrastructure status and help desk performance.

8. Content publishing: this feature facilitates the publication of news articles to your support desk, RSS and an e-mail list, managing a file download repository. This is important to keep users and help desk staff informed of anything relevant affecting the IT infrastructure.

Now, just focus in those you really care about, and make sure your vendor is offering an Online Help Desk Software (Support Desk Software) that gives you those features. This will surely save you time and money.

There are important things that you can't forget when choosing a good help desk solution. Check them in 9 Tips to Choose the Right Help Desk Solution.

For more interesting details and tips about help desk solutions, their most common features, types, advantages, good practices and other resources visit our site Help Desk Solutions.

Article Source: http://EzineArticles.com/?expert=Joe_Boye

support desk software