Web Based Help Desk Software (Support Desk Software)

support desk software

By William Kadutzi

Web based help desk software is a software found on the net that contains various features which can help individuals in the daily chores of their lives. Help desk basically means a place where an individual can rush in with his or her problems. These problems can be related to computers, gadgets, other appliances and products. Help desk is meant to offer quick solutions and guide the concerned individuals through their problems.

How does help desk work?

Large help desks have their work divided according to the problems and needs. One part of the help desk looks after problems related to personal computers, desktops and laptops. Similarly, other parts of the help desk look after the other problems related to the servers, networks and other appliances. Those behind the help desk provide the basic guidance by consulting the databases. In modern times, this process has become a lot smoother and easier with the advent of computers and the help software application.

As soon as a distressed individual gives a call to the help desk, it starts working. It starts tracking the issue at the onset of the call. If the problem cannot be traced at the first instant then the problem is directed to the more advanced levels where the professional experts deal with different specific software and are sure to provide a solution to the problem being faced.

Types of help desk software

The various types are:

- ITSM: ITSM or Information Technology Service Management is web based helpdesk software made by Epicor. This software handles problems related to configuration management.

- Easy Manage: Another such web based help desk software is Easy Manage. This software looks after problems related to configuration, distribution and service level. It analyses the situation and offers instant solution.

- Footprints 9: This helpdesk software runs a portal where the distressed individuals facing a glitch can troubleshoot their problems by themselves. This software works on a number of operating systems like Windows, Linux and Oracle.

The best part of these web based software is that most of them are easily downloadable and are free.

Best customer support software when you thinking of downloading free customer support software, chances are you that you might not know which one suitable for you and is easily downloadable. Once such software is service desk plus. It is easily downloadable and offers free asset managememnt, free purchase management, free contracts management and free knowledge base.

SysAid Help Desk Software and Asset Management Software

Article Source: http://EzineArticles.com/?expert=William_Kadutzi

support desk software

Help Desk Software For A World That Never Sleeps

support desk software

By Judy Hendershot

When a company moves their business online, they enter a new world, a world that never sleeps. The days of writing a letter to a company or calling them for help are gone. Clients expect instant service whenever and wherever they currently are. They are equipped with internet-enabled smart phones and tablets and their business never closes.

One of the most fundamental parts of customer interaction is communicating with the client about resolving issues. This usually involved a lot of paperwork and a team of people to accomplish, but not anymore. Customer support software, also called IT help desk software, is here to simplify customer interaction.

Web-based IT help desk software allows clients to save time by avoiding lengthy phone calls made even longer by being switched around from one department to another. Now, a client can submit a set of questions and get along with life while the support staff compile quality answers in a timely fashion. Since the service is email and web-based, customers can submit questions via online forms 24 hours a day, seven days a week.

The majority of customer issues can usually be solved in a matter of minutes. This is where knowledge base software comes in handy. The knowledge base contains articles and instructions that answer a client's questions or solve his problems without even having to contact the support staff in the first place.

Using the knowledge base is as simple typing in a question or a short description of a problem and instantly getting answers. This feature allows both parties to save time and money while still getting an issue resolved. An employer may open the system to his own employees, which means a more efficient and faster system to handle any internal inquiries ranging from company policy to technical support.

The most important part of help desk software is the automation of work. The trouble ticket software will quickly and easily convert question emails into tickets which allow tracking of each customer's problems with ease.

This streamlines the whole support process and rules out any chance of mistakes or delays. Also, the customer support software keeps a record of all tickets created, thus providing the support staff with a history of each client's interaction with the company.

To top it all off, it is possible to simply purchase a web-based software solution from a professional company. This way, the people that know everything about running customer support software are in charge of security, uptime and keeping everything running smoothly.

To summarize, web-based IT help desk software is the product of the future. It allows clients to receive help irregardless of where they are or what time it is. It also automates and normalizes the whole process, saving time and money for all parties involved, while providing a high quality support service to the client and ensuring a long and healthy business relationship.

Wasp help desk software provides a user-friendly, robust method to manage help desks for all your organization's departments and groups whether they are internal or external. The built-in knowledge base allows you to answer commonly-asked questions and provides full-featured trouble ticket software.

Article Source: http://EzineArticles.com/6460223

support desk software