By William Kadutzi
How does help desk work?
Large help desks have their work divided according to the problems and needs. One part of the help desk looks after problems related to personal computers, desktops and laptops. Similarly, other parts of the help desk look after the other problems related to the servers, networks and other appliances. Those behind the help desk provide the basic guidance by consulting the databases. In modern times, this process has become a lot smoother and easier with the advent of computers and the help software application.
As soon as a distressed individual gives a call to the help desk, it starts working. It starts tracking the issue at the onset of the call. If the problem cannot be traced at the first instant then the problem is directed to the more advanced levels where the professional experts deal with different specific software and are sure to provide a solution to the problem being faced.
Types of help desk software
The various types are:
- ITSM: ITSM or Information Technology Service Management is web based helpdesk software made by Epicor. This software handles problems related to configuration management.
- Easy Manage: Another such web based help desk software is Easy Manage. This software looks after problems related to configuration, distribution and service level. It analyses the situation and offers instant solution.
- Footprints 9: This helpdesk software runs a portal where the distressed individuals facing a glitch can troubleshoot their problems by themselves. This software works on a number of operating systems like Windows, Linux and Oracle.
The best part of these web based software is that most of them are easily downloadable and are free.
Best customer support software when you thinking of downloading free customer support software, chances are you that you might not know which one suitable for you and is easily downloadable. Once such software is service desk plus. It is easily downloadable and offers free asset managememnt, free purchase management, free contracts management and free knowledge base.
SysAid Help Desk Software and Asset Management Software
Article Source: http://EzineArticles.com/?expert=William_Kadutzi
support desk software
5 comments:
Thanks for sharing this blog! i have been doing some research about customer support solutions and this has been very helpful for that! Can you tell me where I might be able to find more information like this? Thanks!
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Help desk is one of the key services provided by IT support companies. i like the points that you made about help desk working, did get good amount about help desk working.
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